Meliam Consulting can provide your organisation with the right training for your unique needs.
Whether you require extensive training in your specific CRM system (tailored for your users and your needs), in business process management and CRM strategy development or individualised training on how to get more benefit from your new or existing CRM system – a customised programme will ensure maximum value from your training dollar.
Before you choose a CRM system that will help your organisation you need to know as much about CRM as possible. Get the CRM training in what different CRM strategies can do for your business and learn about the pros and cons with the existing CRM systems in the market like Salesforce, Microsoft Dynamics, Pivotal, Siebel, SugarCRM, NetSuite, ACT!, Insightly.
CRM Strategy Training.
How can you benefit from a CRM system, how to define your requirements, what to avoid and how to ensure a successful CRM implementation. Get help to determine the best strategy for your organisation before you choose a CRM system, and how to become a true customer focused organisation.
CRM User Training.
Get a tailored training program for your specific CRM system and your user groups. Focus on getting a good user adoption so your users start and continue to use the CRM system and you get the benefits from the CRM implementation that you want.
CRM Change Management Training.
Every CRM implementation is a big change for the organisation and the employees. It is critical to manage the change to get a succesful rollout of a new CRM system and new processes across the organisation. Learn how to develop the best change management program for your